Facilities and Infrastructure
At Clarus, infrastructure development is seen as a valuable investment and a major asset to the company. We have state-of-the-art operating centres, spread across the nation. All these satellite centers are interlinked and are also linked to large client sites through high-bandwidth communication links.
The superior facilities and infrastructure at Clarus ensure a great, friendly working atmosphere for our highly competent staff. It is skillfully supported by various support groups that work around the clock to ensure smooth and uninterrupted flow of operations. Our ongoing infrastructure development not only keeps up with the latest technological innovations in the market place but also meets the rigorous security requirements of the clients.
Our systems are capable of generating extensive reports that provide critical information about productivity, quality and customer satisfaction. Reports are tailored as per requirements. All, customer client communications, through all three mediums namely email, chat and calls are recorded and stored for future reference.
We work with more than one Internet Service Providers (ISP) for our Internet connectivity. This ensures redundancy if there is a failure of connectivity at one ISP. Sufficient Internet bandwidth has been made available to prevent congestion. Encryption is used for connectivity between our office and the clients office.